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Telco
Bringing systems, networks and customer platforms together for connected telecom operations
Telco Overview
Telecommunications plays a critical role in keeping people, businesses and devices connected. As customer expectations grow alongside rapid advancements in 5G, IoT networks and digital services, telecom providers are under pressure to deliver faster, more reliable services while managing increasingly complex systems.
But delivering on this promise requires more than network upgrades; it depends on the ability to connect diverse systems across billing, CRM, provisioning, network management and digital platforms. Many telcos still face fragmented systems, data silos and growing regulatory demands, making integration a key challenge.
At Claria, we help telecom providers connect their critical systems, improve operational visibility and support the delivery of modern telecom services without disrupting the underlying infrastructure.
Key trends in the telecommunications industry
The shift to 5G and network modernisation
Telecom providers are deploying 5G networks to meet demands for higher speed, lower latency and new service models. This shift requires more integrated systems to manage network slicing, service activation and customer billing in real time.
Modernising BSS/OSS environments
Telecom operators are updating legacy business and operations support systems to improve flexibility and reduce operational complexity. Integration plays a critical role in bridging older platforms with newer, cloud-native solutions.
Greater focus on customer journeys
Telecom providers are investing in better customer experiences through integrated channels, personalised offers and self-service tools, requiring tighter connections between CRM, billing and digital platforms.
Increased compliance and security obligations
With increasing obligations around data privacy, lawful interception and cross-border data handling, integration solutions must ensure compliance across every data exchange and system connection.
IoT ecosystems and connected devices growth
With more devices connected than ever, telcos are managing complex IoT networks across industries like utilities, healthcare and transport. Integrating IoT platforms with billing, provisioning and partner systems is essential to support these growing ecosystems.
Adoption of AI and automation
Providers are adopting AI for fraud detection, predictive maintenance, network optimisation and customer service automation. Successfully deploying these technologies requires reliable, integrated data flows across systems.
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Key challenges facing Telco
Fragmented BSS/OSS environments
Many telecom providers operate multiple business and operations support systems acquired over years of growth, mergers and technology shifts. This fragmentation makes it harder to coordinate customer management, billing, provisioning and network operations, leading to inefficiencies and delays.
Adopting AI across telecom operations
AI offers opportunities in network optimisation, predictive maintenance, customer service automation and fraud detection. However, many telcos face challenges in preparing data for AI, integrating AI tools with existing systems and ensuring reliable, actionable outputs.
Data silos across departments and partners
Customer, network and operational data are often stored in separate systems with little integration. This limits the ability to access accurate, timely information needed for decision-making, reporting and delivering unified customer experiences.
Integrating legacy systems with modern platforms
Older telecom systems were not designed for today’s digital demands. Integrating these legacy platforms with new technologies can be complex and costly, often requiring workarounds to maintain compatibility while avoiding disruption.
Compliance with telecom regulations
Telecom providers must meet strict data privacy, security and lawful interception requirements that vary across regions. Ensuring these rules are followed across interconnected systems adds complexity to integration projects
Managing high transaction volumes in real time
Telecom operations process millions of events daily from call records and data sessions to provisioning updates and billing adjustments. Integrating systems to handle this volume with reliability and speed is a constant technical challenge.
Supporting diverse partner ecosystems
Telecom services depend on partnerships with wholesale carriers, MVNOs, content providers and roaming agreements. Integrating external partner platforms while maintaining accurate settlements, reporting and service levels requires careful planning and execution.
How Claria can help
At Claria, we work alongside telecom providers to address the challenges of disconnected systems, complex integrations and evolving service demands. We deliver solutions that support both operational needs and long-term growth.
Enterprise Architecture & Integration
We design integration architectures that coordinate BSS and OSS systems, bringing together billing, CRM, provisioning and network management platforms. This enables telecom providers to reduce manual interventions, improve coordination between business and network operations and support real-time service activation.
Legacy System Modernisation
We help telecom providers maintain critical functions running on legacy BSS/OSS by building integration layers that allow these platforms to interact with newer applications and technologies, supporting a gradual evolution of the IT environment.
API Management for Telecom
We establish API management strategies tailored for telecom ecosystems, supporting integration with MVNOs, roaming partners, wholesale carriers and third-party content providers. Our approach helps telcos expose and manage APIs across partner networks without compromising security or compliance.
Data Governance & Sovereignty
We establish governance models that manage data access, sharing and retention across jurisdictions, helping telecom providers comply with privacy laws, data localisation rules and lawful interception mandates.
Data & Analytics Integration
We connect data sources across customer, network and operational systems, enabling telecom providers to generate insights for churn prediction, fraud detection, capacity planning and revenue assurance.
Security & Compliance
We embed security practices into integration projects to protect sensitive customer data, operational systems and network infrastructure from evolving cyber threats, while aligning with telecom-specific regulatory obligations.
AI Readiness & Adoption
We prepare telecom operators for AI-driven initiatives such as predictive maintenance, customer care automation and network optimisation by improving data quality, ensuring consistent integration and aligning AI tools with operational systems.
Team Augmentation
We provide experienced professionals with telecom integration expertise to support internal teams across architecture, API management, data governance and security initiatives, offering flexible resources for projects of any size.
DevOps & Automation
We implement DevOps practices to help telecom IT teams accelerate software releases, automate testing and manage deployments across diverse, interconnected platforms that support both customer-facing and network systems.
Custom Development
We develop bespoke integration components and applications to address telecom-specific challenges, such as interconnect billing reconciliation, subscriber provisioning across multiple networks, or integrating partner service platforms.
Cloud & Hybrid Infrastructure
We design integration strategies that coordinate cloud and on-premises environments, enabling telcos to manage distributed workloads like subscriber portals, IoT platforms and analytics tools while respecting data privacy and operational requirements.
Integration Strategy & Planning
We work with telecom leaders to define integration roadmaps that align with service innovation, operational priorities and regulatory compliance, ensuring integration efforts deliver long-term business value.
Our Technology Partners
Telecom providers depend on multiple systems working together across billing, customer management, network operations and partner ecosystems. At Claria, we collaborate with trusted technology partners to connect these platforms.
Get in touch
We use Boomi to handle the complex integration needs of telecom environments, where BSS, OSS, CRM and billing systems must work together despite originating from different vendors and generations. Boomi supports high-volume transaction processing and the coordination of service activations, customer orders and interconnect billing across diverse systems.
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Microsoft Azure provides the infrastructure to support telecom workloads such as subscriber data management, customer portals and network operations support. We build integrations using Azure’s services to connect cloud and on-premises systems, helping providers manage distributed operations while maintaining control over data locality and compliance.
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We deploy WSO2 in telecom settings where flexible API management is needed to connect legacy systems with modern digital platforms. WSO2 enables telcos to expose, secure and manage APIs used for partner onboarding, wholesale operations and service catalogue integration, essential for supporting MVNOs, roaming agreements and third-party services.
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AWS offers the capacity needed to support telecom data streams from network monitoring tools, IoT platforms and customer systems. We integrate AWS into telecom environments to facilitate large-scale data ingestion, storage and reporting, allowing operators to maintain visibility across network performance, customer usage and operational analytics.
Read moreKey Technologies & Integrations for Telco
At Claria, we specialise in connecting the technologies that telecom operators rely on to deliver services, manage customers and coordinate networks.
We support integrations across critical telecom systems, including:
BSS/OSS Integration
We connect Business Support Systems (BSS) and Operations Support Systems (OSS) to improve coordination between customer-facing operations and network management. By linking billing, CRM, provisioning and network monitoring platforms, we help telcos reduce delays, eliminate manual handoffs and gain a more accurate view of service delivery.
CRM & Customer Interaction Integration
We integrate CRM systems with billing, customer support and digital channels to create a single, reliable source of customer information. This supports more effective customer care, personalised offers and improved responsiveness across multiple interaction points
Interconnect & Partner Integration
We build integrations that allow telecom providers to exchange data with wholesale carriers, MVNOs, roaming partners and third-party service providers. These integrations are essential for accurate interconnect billing, partner settlements and seamless delivery of partner-enabled services.
Provisioning & Service Activation Integration
We connect provisioning systems with BSS, OSS and partner platforms to enable faster, more reliable service activation for customers. These integrations reduce errors and improve order fulfilment across fixed, mobile and converged services.
IoT Platform Integration
We integrate telecom IoT management platforms with billing, customer systems and external enterprise platforms to support large-scale connected device ecosystems. This enables accurate device lifecycle management, usage tracking and monetisation of IoT services.
Network Monitoring & Analytics Integration
We connect network monitoring tools with operational and analytics platforms, enabling telecom providers to collect, process and analyse network performance data. This supports proactive issue resolution, capacity planning and service quality improvements.
Revenue Assurance & Fraud Detection Integration
We integrate revenue assurance and fraud management systems with billing and network data sources to improve detection of anomalies, reduce leakage and strengthen financial controls.
Avoiding the Pitfalls: Common Mistakes in Telco Integration Projects
Integration in telecom is never just an IT project, it touches critical systems that affect customer billing, network performance and regulatory compliance. When integration goes wrong, the consequences are immediate: delayed activations, billing errors, frustrated customers and compliance risks.
Many telecom providers fall into the same traps when modernising their IT and network environments.
These are some of the most common mistakes we see in telco integration projects:
Overcomplicating integrations by layering new systems onto outdated architectures
Instead of simplifying operations, many telcos try to connect modern CRM, billing, or analytics platforms directly onto legacy BSS/OSS stacks without revisiting the architecture. This creates a patchwork of interfaces that are difficult to manage, fragile to maintain and expensive to scale. Over time, this complexity slows down new service rollouts and increases technical debt.
Underestimating the risks of disconnected BSS/OSS systems
When billing, CRM, provisioning and network management platforms aren’t properly integrated, data gets trapped in silos. This causes delays in service activation, missed SLAs, inconsistent customer information and billing errors. Customers feel the consequences, through delayed onboarding, poor issue resolution, or receiving incorrect invoices.
Focusing only on data transfer, not real-time data availability
Many integration efforts focus on moving data from system A to system B in batches. But telecom operations increasingly require real-time data visibility for customer care, network monitoring, fraud detection and service assurance. Without designing integrations that support live data flows, providers lose the ability to respond quickly to network issues or customer needs.
Overlooking the complexity of partner and third-party integrations
Telecom providers rely on an ecosystem of partners: wholesale carriers, MVNOs, roaming agreements, content providers. Integrating external systems is rarely straightforward, involving different standards, interfaces and data requirements. Poorly planned partner integrations can disrupt settlement processes, interconnect billing, or even interrupt customer access to services.
Assuming integration will solve underlying data quality problems
It’s common to believe that integrating systems will automatically “clean up” data inconsistencies. But integrations can carry forward poor data quality if cleansing and alignment aren’t addressed first. This results in mismatched customer records, inaccurate reporting, billing disputes and compliance risks that persist despite technical integration.
Failing to embed regulatory requirements into integration planning
Telecom providers must comply with more than general data privacy laws. Regulations such as lawful interception, data retention mandates and cross-border data restrictions directly affect how systems exchange and store data. Omitting these considerations from integration design can lead to serious compliance violations, fines and reputational harm.
Ignoring hidden dependencies within legacy systems
Legacy systems often play hidden roles in billing cycles, provisioning flows, or mediation processes. Integration projects that overlook these dependencies risk breaking critical business functions when systems are replaced or reconnected. Mapping and understanding these dependencies upfront is essential to avoid service disruption.
Why leading Telco trust Claria
Telecom providers operate in one of the most demanding, fast-moving industries, where system integration affects everything from customer satisfaction to network performance and revenue assurance. Leading telcos choose Claria because we understand these pressures and deliver solutions that work within their operational, regulatory and technical realities.
Certified for security and compliance
We hold ISO 27001 and Cyber Essentials Plus accreditations, giving telecom providers confidence that sensitive customer data, network operations and business processes are handled securely and in line with regulatory standards.
Integration built for telecom complexity
We have deep experience integrating BSS, OSS, CRM, billing, provisioning and network management platforms. Our solutions reflect the scale, speed and precision required by telecom environments handling millions of transactions every day.
Proven expertise in connecting diverse partner ecosystems
From MVNO onboarding to wholesale carrier settlements and roaming agreements, we support the integrations that make telecom partnerships possible and sustainable.
Access to SC-Cleared specialists for secure projects
For telecom providers supporting government or defence contracts, we provide a team of SC-Cleared professionals qualified to work on projects requiring enhanced confidentiality and clearance.
A practical approach to modernising legacy systems
We know many critical telecom functions still depend on older platforms. We help telcos extend, integrate, or transition these systems without disrupting operations, balancing innovation with continuity.
Integration strategies that support ongoing change
Telecom is constantly evolving, whether through 5G, IoT, or new digital services. Our integration roadmaps prepare providers for current needs while enabling adaptability for future developments.
Focused on operational impact, not just technical delivery
We don’t see integration as a one-time connection. We focus on how integrations will improve provisioning accuracy, reduce billing errors, support faster service activation and enable better customer experiences across channels.
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